(Updated May 23, 2017)
A. How long is the turnaround time for servicing my HealthLight equipment?
3-5 business days once we receive it in our facility. Please keep in mind this does not include your shipping days to and from HealthLight.
B. How much will it cost to repair my HealthLight equipment?
Warranty repairs (US dollars): Any controller or pad $0 + shipping and handling
Non-warranty repairs (US dollars): Any controller or pad $100 + shipping and handling
Standard Shipping and Handling:
Expedited Shipping and Handling:
Flat $85 for UPS/Fed Ex/Express Mail Overnight (M-F)
C. How do I send it in?
HealthLight strives for only the best quality therefore we do all repairs in-house in our Schaumburg, Illinois ISO 13485 certified manufacturing facility.
Please send the item(s) needing repair along with the completed repair form (see red button below) to:
920 East State Pkwy
Schaumburg, IL 60173-4527
We recommend using FedEx or UPS as they are the most reliable. If you don't have a box or packing material, you may go to a FedEx or UPS store and they can pack it up for you.
D. What happens next?
Upon receipt of your device needing repair HealthLight will send out a replacement or 100% refurbished unit to you the next day if available.
If a replacement isn't available, repair turn-around time will be approximately 2 days after receipt of the defective product.
Due to component unavailability, we are unable to repair Series A and B devices made between 2003 and 2009. Those pads will be returned in whatever condition they were sent in.
We do have a generous upgrade policy in the event we are unable to repair your device. Please contact our office at 888-395-3040 to discuss.